Privacy Policy

In short: Socify stores what your apartment needs to run its maintenance — your account, your flat, bills, expenses, meter readings, complaints and meetings, and, if your apartment uses the visitor log, the visitors recorded at its gate. People in your apartment can see apartment records; nobody outside it can. We never handle your money, we don't sell data, and we don't show ads. You can export your data or delete your account from More → My profile, or via this page.

1. Who we are

Socify (the "App") is an apartment maintenance and management application operated by KrazzyCreations (the trading name of Vinay Amaraneni), Hyderabad, Telangana, India ("we", "us", "our"). This policy applies to the App on Android and iOS and to socify.krazzycreations.com.

2. Apartments and roles

In Socify, residents are organised into apartments — a residential building or society, usually run by an owners' or residents' welfare association (your "Association"). Anyone can create an apartment; its creator becomes its first admin. Admins invite owners and tenants by email, or people ask to join with the apartment's 8-character code and a committee member approves them. Admins can also give committee roles such as president, secretary or treasurer, and can set up a gate login for the apartment's security guard, which can only record visitors and see who is inside. One account can belong to several apartments with a different role in each.

We process personal data to provide the App to you and your apartment. Admins, acting for your Association, decide what apartment records to keep in Socify — flats, bills, expenses, readings and payment status — and are responsible for their accuracy and for how they use information they view or download from the App.

3. Data we collect

Category	Examples	Source
Account	Email address, password (stored only as a secure hash), email verification status, and the one-time codes we email to verify your address or reset your password (also stored only as secure hashes)	You
Profile	Name, phone number, postal address (flat, apartment, city, PIN code)	You
Apartment details	Apartment name, address, city, state, PIN code, apartment code, and optional extra details such as registration number or the Association's bank details	Admins
Membership & flats	Your role (admin, committee role, owner, tenant), flat number, floor, flat type and area, parking slot, water meter, invitations sent to your email, and requests to join an apartment (the flat and role you name, and your note)	Admins; you
Bills & payment status	Monthly maintenance amounts for each flat, the flat-wise breakdown, dues and late fees, one-off collections, paid or unpaid status, flat statements, receipts, and generated PDF bills and reports	Admins; generated by the App
Association finances	Income and expense entries — name, category, amount, date, who paid — receipt photos, corpus and other funds, vendor bills, refundable deposits held for a flat (for example for interior work or moving in) and anything deducted from them, and the Association's UPI ID, UPI name and QR code image	Admins
Payments	Payments you tell the committee you've made ("I've paid") — amount, date, method, UPI or transaction reference and note — and payments the committee records, including cheque numbers and whether a cheque cleared or bounced, corrections made to a payment with the reason, and advances paid back to a flat	You; admins
Water meters	Meter IDs, cumulative readings, reading dates, and photos of meters	Admins
Complaints	Title, description, photos you attach, status, and an activity log (for example, when an admin viewed or updated it)	You; admins
Meetings	Date, time, venue, agenda, notes and action items with their status	Admins
Tenancy, moves & vehicles	Tenancy details (agreement dates, rent, security deposit, number of family members, emergency contact name and phone, police-verification status and reference), move-in and move-out requests, and vehicles (type, registration number, make, model, colour, parking sticker)	You; admins
Staff & vendors	Names, roles and phone numbers of the apartment's staff, their salaries and payments; vendors, service contracts and renewal reminders	Admins
Visitors (if your apartment uses the visitor log)	The visitor's name, phone number (optional), purpose (guest, delivery, cab, service or other), company, vehicle number, the flat they came for, entry and exit times, an optional photo taken at the gate, and who recorded the entry	The apartment's gate guard or admins
Community	Announcements, polls and votes, amenity bookings (with charges, deposits and refunds), documents in the apartment's document vault, and the local services directory (contacts, reviews and ratings)	You; admins
Device & usage	Push-notification token, notification preference, and server logs of each request (IP address, time, the request made and basic device details sent with it, such as the operating system)	Collected automatically
Support	Questions you send from the App's Get help screen — the topic and your message — together with what is sent with them so we can answer without asking: your name, email address and phone number from your account, the apartment you were in and your role there (for example "Admin · Owner of A-101"), the screen you asked from, and the app version and type of phone. Also messages you send us by email.	You; added automatically when you send a question

We do not collect your location, contacts, SMS or call logs, microphone audio, or card, UPI PIN or bank account details, and we do not use advertising identifiers, analytics or crash-reporting tools.

If you enter information about other people — for example, inviting an owner or tenant by email — please make sure they know and that you're allowed to share it.

If you visit an apartment that uses Socify: the gate guard may record your name and, if you give them, your phone number, vehicle number and a photo. This is used only to tell the flat you came for that you are here and to keep the apartment's gate log, and it is deleted after 90 days. To ask about or remove your entry, contact the apartment's committee or us (see Contact).

4. Device permissions

The App asks for a permission only when you use a feature that needs it. You can change permissions in your device settings at any time; declining only disables that feature.

Camera — to photograph a water meter, an expense receipt, or a complaint, or, on the gate login, a visitor.
Photos / files — to attach an existing image (receipt, complaint photo, or the Association's UPI QR code) or a document for the apartment's document vault, and to save or share PDF bills and reports.
Notifications — to tell you about new bills, payment updates, complaints and meetings. You can also turn notifications off in More → Notifications.

5. How we use data

To provide the App — create and secure your account, verify your email, reset your password, link you to your apartments and flats, and run features such as bills, finances, water meters, complaints and meetings.
To calculate and generate bills — combine the expenses, income, meter readings and corpus settings an admin selects into flat-wise amounts and a PDF bill.
To communicate with you — send invitations, email-verification and password-reset codes, and notifications about bills, dues, payments, complaints, meetings and announcements, and tell the people living in a flat when a visitor arrives for it.
To keep Socify safe — prevent misuse and unauthorised access, and keep activity logs.
To support you — answer questions you send from Get help or by email (we reply to your email address) and investigate problems you report. If an apartment hasn't generated its first bill a week after it was created, we may contact its admins by email, phone or WhatsApp to offer help with setting it up.
To meet legal obligations — including responding to lawful requests from authorities.

We process your data with your consent, which you give when you create an account and use the App, and where otherwise permitted by law. You can withdraw consent at any time (see Your rights), though some features — or the App as a whole — may then stop working for you.

We do not sell your personal data, share it for advertising, or show ads in the App.

6. Who can see your data in the App

Socify is designed so an apartment's records are transparent to its own members, and invisible to everyone else.

Admins and committee members of your apartment (president, secretary, treasurer, committee members), according to their role, can view your profile (name, email, phone, address) but cannot edit it. They see the requests people send to join, and can see and manage flats, occupants, bills, payment status, finances, meter readings, complaints and meetings — and, where their role allows, tenancy details, vehicles, staff and vendors, amenity bookings and the payments residents report.
Other members of your apartment (owners and tenants) can see the apartment's bills — including the PDF's flat-wise breakdown, which lists each flat's resident name and amount — the income and expense records, the members list, complaints raised in the apartment with the name of the person who raised them, and meeting agendas, notes and action items.
Your own payment status and statement are visible to you and your apartment's admins.
Polls — members see the results; in polls that aren't anonymous, the committee can also see who voted for what.
Local services directory — contacts and reviews are visible to members of your apartment, with the reviewer's name.
Questions you send from Get help — seen only by the Socify team, not by your apartment's admins or members. You see your own questions and whether they have been answered under More → Get help.
Visitor log — the gate login sees the visitors recorded today and who is still inside, and nothing else in the apartment. The people living in a flat (its tenant, or its owners when it has no tenant) see that flat's visitors and get a notification when one arrives. Admins and committee members can see the whole log and download it as an Excel file.
People outside your apartment — including members of other apartments on Socify — cannot see any of your apartment's data.

PDF bills and other records can be downloaded and shared outside the App by people who can see them. Once shared, they are outside our control.

7. UPI payments

Socify does not process payments. Maintenance is paid by residents directly to their Association using the UPI ID or QR code the admins have added, which is printed on each bill. When you tap Pay via UPI, the App opens your UPI app with those details; the payment happens entirely between you, your UPI app and bank, and your Association. We never receive your UPI PIN, card or bank account details, or the money itself.

You can tell the committee you've paid ("I've paid") with the amount and UPI reference. Admins record a flat's payment after confirming it, and that record is what Socify stores.

We share personal data only as needed with:

Amazon Web Services — hosting, database, file storage (photos, documents and PDF bills) and email delivery, on servers in India;
Cloudflare — forwards email sent to support@krazzycreations.com, including the questions you send from Get help, to our support mailbox;
Expo, Firebase Cloud Messaging (Google) and Apple Push Notification service — to deliver notifications to your phone;
Authorities or other parties when required by law or court order, or to protect the rights, property or safety of our users, the public or us;
A successor business if Socify or KrazzyCreations is involved in a merger, acquisition or sale of assets, subject to this policy.

Service providers may process data only on our instructions and must protect it. Your data is stored in India. Notifications pass through Expo, Google and Apple, which may process them outside India; we use providers with appropriate safeguards and comply with any restrictions under Indian law.

9. Retention

Account and profile — kept while your account is active. When you delete your account, your name, phone number, address and email address are removed from it straight away.
Apartment records — bills, payment status, income and expenses, receipts, meter readings, complaints and meetings are the Association's records. They are kept while the apartment exists in Socify so the Association can keep its accounts. To close an apartment, its admins can email us; we then delete its records within 90 days.
Your name in apartment records — after you delete your account, your name and contact details are removed from your profile and membership. PDF bills already generated, and financial entries that name you (for example, as the person who paid an expense), stay in the Association's records because they document its accounts.
Help requests — your questions from Get help are kept while your account is active, so you can see their status, and deleted when you delete your account. The copy emailed to our support mailbox is kept only as long as we need it to help you, and deleted if you ask.
Visitor log — visitor entries and their photos are deleted permanently 90 days after the visit. A photo taken but never saved with an entry is deleted within a day.
Server logs — up to 30 days.
Backups — deleted data is removed from backups within a further 30 days.

10. Exporting your data and deleting your account

Export: open More → My profile → Export my data to download a copy of your personal data.
Delete in the App: open More → My profile (or tap your initials on Your apartments), tap Delete account and confirm twice.
Delete without the App: follow the steps on our account deletion page, or email support@krazzycreations.com from your registered email address with the subject "Socify account deletion request".

If you are the only admin of an apartment, you'll be asked to make another member an admin (or email us to close the apartment) before your account can be deleted — every apartment must always have at least one admin.

11. Security

Data is encrypted in transit (HTTPS/TLS) and stored with reputable cloud providers that encrypt data at rest. Passwords are stored only as salted hashes; email-verification and password-reset codes are single-use, expire after 30 minutes and stop working after 5 wrong tries; files are private and opened through short-lived links; and access is restricted by role in the App and within our team. No system is completely secure; if a personal data breach affects you, we will notify you and the relevant authorities as required by law.

12. Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can:

Access — get a summary of your personal data and how we process it, including via Export my data;
Correct and update — edit your profile in the App, or ask your apartment's admins or us to correct other records;
Erase — delete your account, or ask us to erase data we no longer need;
Withdraw consent — at any time, as easily as you gave it;
Nominate — appoint someone to exercise your rights in case of death or incapacity;
Complain — raise a grievance with us, and if it isn't resolved, with the Data Protection Board of India.

If you live outside India, you may have similar rights under your local law. To exercise any right, contact us using the details below. We respond within 30 days.

13. Children

Socify accounts are for adults aged 18 and over. The App is not directed at children, and we do not knowingly allow anyone under 18 to create an account. If you believe a child has created an account, contact us and we will delete it.

14. Changes to this policy

We may update this policy as the App evolves or laws change. We will update the "Last updated" date and, for significant changes, notify you in the App or by email before they take effect.

15. Contact & grievance officer

For questions, requests or complaints about your personal data, contact our Grievance Officer:

Vinay Amaraneni, Grievance Officer, KrazzyCreations (Socify)
Email: support@krazzycreations.com
Phone: +91 80193 36904
Hyderabad, Telangana, India

We acknowledge grievances within 48 hours and aim to resolve them within 30 days.